Refund & Cancellation Policy

1. Order Cancellation

1.1 Customer-Initiated Cancellation

You may request to cancel your order through the following process:

• Before Processing: Orders can be cancelled free of charge before they are marked as "Processing"
• During Processing: Cancellation requests will be reviewed and approved at our discretion
• After Shipment: Orders cannot be cancelled once shipped. Please refer to our return policy

1.2 How to Cancel

1. Go to "My Orders" section
2. Find the order you wish to cancel
3. Click "Request Cancellation"
4. Provide a reason for cancellation
5. Wait for admin approval (usually within 24 hours)

1.3 Cancellation by J'bel

We reserve the right to cancel orders in the following cases:

• Product is out of stock or discontinued
• Pricing or product description errors
• Suspected fraudulent activity
• Inability to deliver to the shipping address

2. Refund Policy

2.1 Refund Eligibility

Refunds are applicable in the following situations:

• Order cancelled before shipment
• Order cancelled by J'bel
• Defective or damaged products received
• Wrong product delivered
• Product significantly different from description

2.2 Refund Process Timeline

2.3 Refund Method

Refunds will be processed to the original payment method used for the purchase. No cash refunds are available.

3. Return Policy

3.1 Return Eligibility

Products can be returned within 7 days of delivery if:

• Product is defective or damaged
• Wrong item was delivered
• Product does not match description
• Size/fit issues (for apparel)

3.2 Return Conditions

To be eligible for return, products must:

• Be unused and in original condition
• Have all original tags and packaging intact
• Not be damaged due to misuse
• Not be washed, altered, or worn

3.3 How to Return

1. Contact us at jbelclothings@gmail.com within 7 days of delivery
2. Provide order ID and reason for return
3. Wait for return approval and instructions
4. Pack the product securely with all original contents
5. Ship to the provided return address

3.4 Return Shipping

Return shipping costs depend on the reason:

• Our Fault (defective/wrong item): We cover return shipping
• Customer Preference (size/fit): Customer bears return shipping costs

4. Exchange Policy

We offer exchanges for size and color (subject to availability):

• Exchange requests must be made within 7 days of delivery
• Original product must meet return conditions
• Exchanges are processed after receiving the returned item
• Shipping charges for exchange may apply

5. Non-Returnable Items

The following items cannot be returned or exchanged:

• Intimate wear and undergarments
• Products marked as "Final Sale" or "Non-Returnable"
• Custom or personalized items
• Sale items (unless defective)
• Products without original tags or packaging

6. Damaged or Defective Products

6.1 Inspection on Delivery

At J'bel, please inspect your order upon delivery. If you receive a damaged or defective product:

1. Take clear photos of the damage/defect
2. Contact us immediately at jbelclothings@gmail.com
3. Provide order ID and photos
4. We will arrange for replacement or refund

6.2 Resolution

For damaged/defective products, we offer:

• Free replacement (if available)
• Full refund including shipping charges
• Store credit for future purchases

7. Refund Status Tracking

You can track your refund status:

• Check "My Orders" section for refund status
• Email notifications will be sent at each stage
• Contact customer support for refund inquiries

8. Contact for Refunds/Cancellations

For any questions about refunds, cancellations, or returns:

• Email: jbelclothings@gmail.com
• Phone: +91 9946333898
• Address: Thelakattu H, Ayakkadu, Thrikkariyoor PO, Kothamangalam, Ernakulam - 686692, India
• Response Time: Within 24-48 hours

9. Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of the updated policy.